Security & Personal Data
All information, which is related to personal data of the users, is ensured as confidential by observing the current legislation for the protection of personal data. The security of the Online Store is achieved by the following procedures:
There are two codes used to identify the user/customer:
Α) The Username
Β) The Password,
Every time the user/customer registers, they gain access to their personal information with absolute security. He is given the possibility to change the Secret Security Code (password) as often as he wishes. The only person who has access to his details is himself through the above codes and is solely responsible for maintaining his secrecy from third parties. If it is lost or leaked, you must notify us, otherwise we are not responsible for the use of the secret code by an unauthorized person. Our online store in no way discloses or makes public the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions.
Ensuring the Privacy of the Transfer of Your Personal Data:
To ensure the confidentiality of the data transfer, the encryption protocol used is SSL-128bit.
From the start to the end of the connection (on–line session) with the online store, all information and personal details of the user/customer are encrypted based on the 128-bit SSL encryption protocol. Encryption is essentially a way of encoding information until it reaches its recipient, who will be able to decode it using the appropriate key. Every time he connects to the online store, all communication between the user’s computer and our website is encrypted using a 128-bit key.
Client ID (Username) & Security (Password):
To enter the online store, the user uses two codes, the Login Code (Username) and the Secret Security Code (Password). The online store provides the user with the possibility to change the Secret Security Code (password) as often as desired.
Personal Data – Privacy of Transactions:
The details of the users (name, e-mail address, home address, landline phone, mobile phone, etc.) and the transactions of the users of the online store are considered confidential. Users, when providing their details in the context of their transactions, consent and accept the imminent processing of these personal data for the needs of a smooth and smooth transaction between the parties, as well as the transmission of these details to recipients who will are specifically identified and are the employees of the company in the context of processing the drawn up contract. It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders.
Our Company undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority.
Cookies are also used to analyze how visitors use our website, how they navigate or if they encounter any problems. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website.
Cookies are stored on the user’s computer and can be removed at any time. In each Browser either in Settings or Privacy and security you will find your browsing history and you will be able, if you wish, to delete it. Cookies do not store email addresses or phone numbers.
The cookies we use are:
A) Absolutely necessary Cookies
These cookies are necessary for the proper functioning of our website but also for the user to be able to browse it and use its features, such as access to secure areas of the website. Without these cookies, some of the website’s services and functions, such as the shopping cart or electronic payment, cannot be provided.
B) Performance cookies
These cookies collect information about how visitors use the website, for example which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are used only to improve the way the website works.
C) Functionality cookies
These cookies allow the website to remember the choices the user makes and provide more personalized features. These cookies can also be used to remember changes the user has made to the website or be used to provide services requested by the user, such as chatting or using social media.
D) Targeting/advertising cookies
These cookies are used to provide advertisements (Google adwords, Facebook) more relevant to the user and his interests. They are also used to send targeted advertising or offers, to limit the number of ads shown, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.
By disabling Cookies or withdrawing your consent, functions of the website will not be available.
Delete personal information
Your personal information after your request by email is permanently deleted and is not provided in any way to anyone.
E) Product returns
Return of products / Right of Withdrawal
Within 14 calendar days from the day you received the product, you have the right to return it free of charge, without having to inform us of the reason why you wish to return the products
For the return of products, it is assumed that the product has not been used and that no markings have been removed on the products, and of course they are in excellent condition, inside the packaging and you have all the printed shipping documents with which you received them.
Returns of defective products
We take all the necessary measures so that you receive the products without damage. You can return the product that is defective as long as the product is under warranty.
warranty for all products
If the products you have purchased are found to be faulty or not as advertised, we must repair or replace them free of charge or reduce the price or give you a full refund.
As a general rule, you can request a full or partial refund only when it is not possible to repair or replace the products.
Upon receipt of the returned product, we will immediately send you the correct one, after confirming the new receipt by e-mail. You can inform us immediately by e-mail: firstname.lastname@example.org, notifying us of the problem.
For the return of the defective or unsuitable product, it is necessary to accompany it with the receipt of retail sale that you have received.
In any case you must call the store before sending any product back